Strategist, will be the highlighted speaker on Saturday morning, October 30th at the 31st IRTA International convention in Pittsburgh, Pennsylvania.
USA Today, Time and Entrepreneur Magazine call him a “customer service guru.” He is the author of 6 best-selling books. All will be available at the conference on trade. His business is global. Over 95% of his revenue is International. His products come in several languages (Russian, Chinese, Arabic, Spanish, Romanian, Indonesian and French ) and is very high profile in most parts of the world.
John has aggressively used barter for the last 30 years and belongs to a variety of trade organizations across the world. He understands barter, knows how members think and what can be done to drive sales through exceptional service. John will use ideas and principles from his books on Speed, Service Recovery, Empowerment and Service strategy. In today’s marketplace good service does NOT get you into the game. Only great service will work. Across the world customer service is weak except in the minds of company owners. John will share his vision on how you can become the service leader in your market, crush your competition, build market share and increase the value of your business
